Terms of service

Terms of Service

Last Updated: 10/03/25

Welcome to Helentis. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Conditions

  • By using our site, you confirm that you are at least the age of majority in your country of residence.
  • You agree not to use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

  • We strive to provide accurate product descriptions and images, but we do not guarantee that all information is error-free.
  • Due to differences in monitors and screen settings, product colors may vary slightly.

3. Pricing and Availability

  • Prices are subject to change without notice.
  • We reserve the right to modify or discontinue products at any time.
  • Product availability is subject to change.
  • If a product becomes unavailable after purchase, we will notify you and provide an alternative solution or a full refund.

4. Orders and Payments

  • Orders are only confirmed once payment is successfully processed.
  • We reserve the right to refuse or cancel any order if we suspect fraud or unauthorized activity.
  • Customers are responsible for providing accurate and up-to-date information during the checkout process.

5. Shipping

  • We aim to process orders within 1-3 business days.
  • Delivery times vary but typically take 10-25 business days, depending on the destination.
  • We are not responsible for delays caused by customs, local postal services, or other external factors.

6. Returns and Refunds

  • Refunds or replacements are offered for defective or damaged products.
  • Customers must contact us within 7 days of receiving the product, providing photo evidence of the issue.
  • Refunds are processed within 7-14 business days after approval.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
  • We are not responsible for any damages or losses resulting from delays, inaccuracies, or failures beyond our control.

8. User Comments and Feedback

  • By submitting comments or feedback, you agree that we may use them for marketing or promotional purposes without compensation.

9. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of our website constitutes acceptance of these changes.

10. Import Taxes & Duties

Our products are shipped from international warehouses. Any applicable import taxes, customs duties, or fees imposed by your country are the responsibility of the customer. These charges vary by country and are determined by your local customs authority. We recommend checking with your local customs office for more information before placing an order.

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Contact Information

For questions about these Terms, please contact us at contact@helentis.com