Shipping policy

Shipping Policy

Processing Time:
Orders are processed within 1-3 business days after payment confirmation. You will receive a notification once your order has been processed and shipped.

Shipping Time:
Shipping times vary depending on the destination and the supplier's location. On average, delivery can take between 10-25 business days.

Shipping Costs:
We offer free shipping on all orders unless otherwise stated.

Tracking Information:
Once your order has been shipped, you will receive a tracking number to monitor your package’s progress. Please allow 3-5 business days for the tracking information to be updated.

Delays:
While we strive to ensure timely delivery, external factors such as customs clearance, local holidays, or logistics issues may cause delays. We appreciate your patience in such cases.

Incorrect Address:
Please ensure all shipping information is correct. Helentis is not responsible for delays or losses caused by incorrect shipping information.

Delivery Method

Orders will be delivered either directly to your home address or to the nearest available pickup point, depending on your location and the courier's delivery options. You will receive a notification with tracking details and instructions once your order has been dispatched. In some cases, selecting a pickup point may help ensure faster and more convenient delivery.

Import Taxes & Duties:

Our products are shipped from international warehouses. Any applicable import taxes, customs duties, or fees imposed by your country are the responsibility of the customer. These charges vary by country and are determined by your local customs authority. We recommend checking with your local customs office for more information before placing an order.