Policies
Shipping Policy
Processing Time:
Orders are processed within 1-3 business days after payment confirmation. You will receive a notification once your order has been processed and shipped.
Shipping Time:
Shipping times vary depending on the destination and the supplier's location. On average, delivery can take between 10-31 business days.
Shipping Costs:
We offer free shipping on all orders unless otherwise stated.
Tracking Information:
Once your order has been shipped, you will receive a tracking number to monitor your package’s progress. Please allow 3-5 business days for the tracking information to be updated.
Delays:
While we strive to ensure timely delivery, external factors such as customs clearance, local holidays, or logistics issues may cause delays. We appreciate your patience in such cases.
Incorrect Address:
Please ensure all shipping information is correct. Alentis is not responsible for delays or losses caused by incorrect shipping information.
General Store Policy
Customer Satisfaction:
Your satisfaction is our top priority. If you have any concerns or issues with your purchase, please contact us, and we will do our best to assist you.
Returns and Refunds:
- We offer refunds or replacements for defective or damaged products.
- To request a replacemnt or refund, please contact us within 7 days of receiving your product, providing photo evidence of the issue.
- If a replacement isn’t possible, a refund will be offered.
- Refunds will be processed back to your original payment method within 7-14 business days after approval.
Import Taxes & Duties
Our products are shipped from international warehouses. As a result, any applicable import taxes, customs duties, or fees imposed by your country are the responsibility of the customer. These charges vary by country and are determined by your local customs authority. We recommend checking with your local customs office for more information before placing an order.
Order Cancellations:
Orders can be canceled within 12 hours of purchase. After this period, the order may already be processed, and cancellation may not be possible.
Product Availability:
Product availability is subject to change.
Customer Support:
For any inquiries, feel free to reach out to our customer service team via [email/contact form]. We aim to respond within 24-48 hours on business days.